Frequently Asked Questions

That is up to you. Campaigns can even remain open for years if you need it. With PetFundr Professional, Veterinarians, can determine how long campaigns under their account will run. This is to meet their payment terms.

Absolutely! And if your campaign came through your veterinarian, you can determine together what the best plan is for reaching your financing goals. It can be a combination of any form of payment or credit, including PetFundr.

That depends. Here are some scenarios:

1. If it’s an All-or-nothing campaign then no supporters are charged and the campaign won’t receive any funds.
2. If it’s a Keep-it-all campaign, the amount of money raised will go to the person running the campaign if it’s a PetFundr Personal campaign. With PetFundr Professional, the funds will go to the organization. If you are working with a veterinarian, the funds will be applied toward the bill/quote.

All-or-nothing is best for situations where the campaign is for raising money in advance of care and the beneficiary knows that they won’t be able to cover the costs unless they raise the entire amount. In most other situations, Keep-it-all is best as it will get the campaign the closest to having their costs covered, if not completely covered.

Not at all! In fact, we think this will save staff time from having to go back and forth a lot to try to figure out a care plan that will fit the client’s budget.

If all of your locations or stores are using the same billing and accounting system and they all operate under one brand, then you can use PetFundr Professional and create campaigns for each location.

If you need to support multiple brands, or each of the clinics or stores in your network manage their finances independently, then you will want to use Enterprise Edition.

You have the option to set an upper limit on each campaign to prevent this from happening. If you don’t, you have the option to either refund the money to the pet parent to use for other expenses that they might have, refund it to the last supporter, or apply it to your patient’s account for future care. Either way, you should be clear in your campaign page on what you will do if a campaign raises too much money.

That depends. Here are some scenarios:

1. If it’s an All-or-nothing campaign then you can trigger funding once the campaign reaches its goal and any subsequent contributions will go to your account automatically. If you don’t trigger funding manually, then funding will happen on the deadline. You’ll want to close the campaign once it is funded, or it can continue to raise money.
2. If it’s a Keep-it-all campaign, funds flow directly into your account from the first contribution.

If you are a nonprofit and it’s within your charter, then the platform can email tax receipts on your behalf directly out of PetFundr.

If it’s an All-or-nothing campaign, then no funds will be transferred to you and no supporters will be charged.

If it’s a Keep-it-all campaign, the contributed funds will have already been delivered to you and you will need to make arrangements with your pet parent on what to do with the remaining funds. They may be willing to donate them to other pet parents that can’t pay for care at your clinic.

Yes, we can. The simplest integration is done using CSV files, but we can discuss more sophisticated integrations.

If all of your locations or stores are using the same billing and accounting system and they all operate under one brand, then you can use PetFundr Professional and create campaigns for each location.

If you need to support multiple brands, or each of the clinics or stores in your network manage their finances independently, then you will want to use Enterprise Edition.

That depends. Here are some scenarios:

1. If it’s an All-or-nothing campaign then you can trigger funding once the campaign reaches its goal and any subsequent contributions will go to your account automatically. If you don’t trigger funding manually, then funding will happen on the deadline. You’ll want to close the campaign once it is funded, or it can continue to raise money.
2. If it’s a Keep-it-all campaign, funds flow directly into your account from the first contribution.

If you are a nonprofit and it’s within your charter, then the platform can email tax receipts on your behalf directly out of PetFundr.

If it’s an All-or-nothing campaign, then no funds will be transferred to you and no supporters will be charged.

If it’s a Keep-it-all campaign, the contributed funds will have already been delivered to you and you can use any of the funds that you raised in support of your programs,

Privacy is a top priority for PetFundr. We do not disclose any information to any third parties except those necessary to run our platform. Additionally, we don’t have access to any of your pet’s health information and only what you choose to post publicly will be displayed.

If you are using PetFundr Personal, then all the funds flow through to you. If you signed up for PetFundr through your veterinarian, then the funds will flow to them to pay your bill.

If you are using PetFundr Personal, then congratulations! You now have extra funds to spend on your pet’s care, lost wages, travel, or anything else that you need.

If you signed up for PetFundr through your veterinarian, please check with them about their policy for overages.

You are absolutely welcome to start another campaign using PetFundr Personal to cover any additional healthcare expenses. All funds in your PetFundr Personal campaign will flow directly to you for your use as you see fit.

Of course you can. We know that often people under care aren’t able to make their own campaigns. Once you create a campaign, you can also invite other people close to you to help out with running the campaign.

Privacy is a top priority for PetFundr. We do not disclose any information to any third parties except those necessary to run our platform. Only what you choose to post publicly to a campaign will be displayed. Your name and email address will be accessible to the person running the campaign and to the pet care provider, if one is involved.

If you are donating to a charitable organization, such as an animal rescue or humane society, and it is eligible to issue tax receipts, you will receive a tax deduction receipt via email.

Campaigns created through a veterinarian are fully trustworthy as they have been established to pay a specific bill and the funds will flow to the veterinarian directly.

Campaigns created by charitable animal welfare organizations that has received our Verified badge are also trustworthy. If the organization hasn’t received our Verified badge, they are still likely to be trustworthy, but may have not met our Verified badge requirements.

With personal campaigns, the funds flow to whomever created the campaign. It’s up to you to decide if you trust the person running the campaign to use the funds as you intended.

PetFundr is vigilant about routing out fraudulent campaigns, but we recommend that you still use your best judgment.

PetFundr provides this platform for free to support people and organizations who need help paying for animal welfare expenses. We make no money from advertising, selling data, or any of the usual other methods sites use to make money. We ask for a top-up so that we can keep providing this free service. And we thank you in advance for helping us make this possible.